Issue History
2026
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Telephony - restriction due to maintenance work
Maintenance – Resolved after 1h 45m
Updated:Due to maintenance work, there may be restrictions on phone service.
Telephony: Limitation on call queues
Disrupted – Resolved after 2d 22h 44m
Updated:Currently, incoming external calls in call queues may be displayed incorrectly.
The caller’s number is shown with an additional leading zero.
Example: the number 00172 1234 5678 is incorrectly displayed as 000172 1234 5678.
We are working on a solution and will inform you as soon as there are updates.
Telephony - restriction due to maintenance work
Maintenance – Resolved after 1h 45m
Updated:Due to maintenance work, there may be restrictions affecting telephone service.
Please switch to mobile phones wherever possible during this time.
Resolved: Translation Studio CMS module incident
Disrupted – Resolved after 4d 1h 28m
Updated:Update: The issue in the CMS module “Translation Studio” has been resolved. Translations can once again be carried out as normal.
Original message: Since yesterday’s update, there has been an issue in the CMS module “Translation Studio”. Translations are not being written back to the CMS.
Only the automatic translation function in the DachmarkePG project is affected. All other projects and functionalities in First Spirit are working as usual.
The vendor has been notified and is working on a solution to the problem. We will notify you promptly.
Update CMS
Maintenance – Resolved after 2h 0m
The monthly CMS update will take place on Wednesday, 1 July 2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00 onwards, you can log in again as usual and make changes to the HM websites.
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Resolved: Air conditioning failure in Room R, server shutdown
Disrupted – Resolved after 1d 21h 9m
Bay.FIS CMS First Spirit FAMOS HAWKI Jira LimeSurvey Mahara Matomo Moodle-P Moodle Proxmox FormCycleUpdated:Update 29.06.226 · 16:11 hrs
The services are now available again as usual.
Update 29.06.26 · 08:45 hrs
The air conditioning was put back into operation by Building Management.
The affected services are currently being restored step by step. Please note that there may still be intermittent limitations over the course of the day.
Original notice 27.06.26 · 19:02 hrs
The failure of the air conditioning in the R Building unfortunately forces us to shut down the majority of our IT services. Please also expect restrictions and performance degradation on the other services due to reduced system performance.
Together with Building Management, we are working intensively on a solution.
We will keep you informed here about further developments.
HM Central IT regrets the inconvenience caused!
ICS links cannot be shared.
Disrupted – Resolved after 12d 3h 7m
Updated:According to an announcement from LRZ, it is currently not possible to share or use calendar ICS links. Further information on this can be found on the LRZ status page: Outlook Web (OWA) limited | LRZ Service Status
Restrictions on access to Moodle
Disrupted – Resolved after 4h 13m
Updated:Unfortunately, there are currently restrictions on access to our Moodle system. Together with our service provider, we strive to resolve the problems quickly.
FAMOS not available
Down – Resolved after 2h 6m
Updated:The FAMOS building management system is currently not available. Central IT supports the colleagues of the building management in resolving the problem as quickly as possible.
HM SSO outage
Down – Resolved after 4h 30m
Updated:Due to a failed automated security update during the night from Wednesday, 3 June to Thursday, 4 June, logging in was not possible between approximately 1:00 AM and 5:30 AM. The disruption was resolved manually and the update was rolled back.
The issue will be investigated afterwards, and configurations will be adjusted so that comparable updates are automatically rolled back in the event of an error.
Update CMS
Maintenance – Resolved after 2h 0m
The monthly CMS update will take place on Wednesday, June 3, 2026, from 07:00 to 09:00. The CMS will be unavailable during this period. From 09:00, you can log in again as usual and make changes to the HM websites.
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Network outage
Disrupted – Resolved after 1h 58m
Updated:For about an hour now we have been experiencing a network issue. We are currently working to resolve the problem. As a result, anyone who newly connects to the Q-Bau LAN will not have network access; if you are affected, please use the Wi-Fi instead. The issue is known and we are working urgently on a solution. Thank you for your understanding.
Update - Moodle platform outage resolved
Disrupted – Resolved after 2h 31m
Updated:The Moodle platform is fully operational again.
Unable to log in to BayZeit, Primuss, and d.3.
Disrupted – Resolved after 1h 0m
Updated:Error in automatic certificate monitoring.
Installing security updates
Maintenance – Resolved after 5h 47m
Updated:Due to maintenance required on short notice, moodle.hm.edu will be unavailable on 26 May from approximately 6:00 a.m. to approximately 12:00 noon.
Moodle is currently not working properly.
Disrupted – Resolved after 27m
Updated:We are working to resolve the problem as quickly as possible.
Occasionally, Outlook and OWA cannot be opened.
Disrupted – Resolved after 3h 27m
Updated:Currently, there are intermittent disruptions affecting the mail services. Outlook and OWA may not open in some cases or may fail to synchronize new content.
We are already in contact with the LRZ to resolve the issue as quickly as possible.
Update CMS
Maintenance – Resolved after 2h 0m
The monthly CMS update will take place on Wednesday, 06.05.2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00 you can log in again as usual and make changes to the HM websites.
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Update CMS
Maintenance – Resolved after 1h 21m
Updated:The monthly CMS update will take place on Wednesday, 08.04.2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00, you can log in as usual and make changes to the HM websites.
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Migration of student mailboxes - delivery to the old mailbox
Disrupted – Resolved after 3d 20h 5m
Updated:UPDATE 02.04.26
The issue has been resolved. You will now receive all messages in your new mailbox. Nevertheless, please check at https://xmail.mwn.de to make sure you haven’t missed any important messages.
ORIGINAL NOTICE 31.03.2026
As part of the migration, there is a delay on the part of the LRZ. As a result, some emails are still being delivered to the old mailbox. Therefore, please check your old mailbox at https://xmail.mwn.de so you don’t miss any important messages. You will be informed separately as soon as the delay has been resolved.
Migration of student mailboxes to Exchange Online
Maintenance – Resolved after 5d 8h 31m
Updated:Currently, the migration of student mailboxes to Microsoft Exchange Online is in progress.
Update 05.04.26, 09:30 The migration of the mailbox contents has been completed.
Update 04.04.26, 15:11 The migration of the mailbox contents has begun.
Update 31.03.26, 13:00 The switchover of the HM app has been completed. Please first sign out of the old mailbox and then sign in with your HM Microsoft account.
Update 31.03.26, 12:00 The switchover of the HM app will take place shortly.
Original message Short delays may currently occur when sending and receiving emails. Student access to their mailboxes may be temporarily restricted.
Planned update: moodle-p.hm.edu
Maintenance – Resolved after 8d 22h 4m
Updated:The moodle-p.hm.edu server will be archived and updated between March 30, 2026 and April 7, 2026. It will therefore be unavailable.
Template update Matoma
Maintenance – Resolved after 3d 11h 41m
Updated:Update: The template update has been completed. You can resume using the application as usual. You can find further information in the info email and at https://collab.dvb.bayern/x/TJ9mJ
*****
As part of a planned Matoma template update, the templates in all accounts will be revised and new versions will be made available.
After the update, mailings based on old templates (either from drafts or the archive) can no longer be used. All Matoma users will be informed about this separately.
During the affected period, February 23–27, please work in your Matoma account only after prior consultation with us.
BBB - Scheduled Maintenance
Maintenance – Resolved after 16h 10m
There may be disruptions on this day. Please try again later.
Telephony maintenance work
Maintenance – Resolved after 40m
Updated:Due to maintenance, phone calls are currently unavailable.
This affects desk phones, UCC clients, and the UCware smartphone app.
The work is expected to continue until approximately 6:30 PM.
Forms are currently unavailable.
Disrupted – Resolved after 57m
Updated:Currently, our FormCycle frontend server is unavailable.
Update the CMS
Maintenance – Resolved after 2h 0m
Updated:The monthly CMS update will take place on Wednesday, 11 March 2026, from 07:00 to 09:00. The CMS cannot be used during this period. Starting at 09:00, you can log in again as usual and make changes to the HM websites.
LAN outage, Building Q, 3rd floor
Disrupted – Resolved after 2h 50m
Updated:Update: 16:30: The disruption has been resolved
As part of the rollout of 802.1X, there is a disruption to LAN access on the 3rd floor of the Q Building
eduMFA maintenance
Maintenance – Resolved after 30m
Updated:On March 4, minor maintenance work will be carried out on the eduMFA cluster between 6:45 and approximately 7:30. This may result in brief interruptions in the authentication process.
Please excuse the inconvenience.
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Software upgrade on switches
Maintenance – Resolved after 1h 0m
We will be performing a planned software upgrade on several key switches. Maintenance is scheduled from 17:00 to 18:00. During this period, there may be brief interruptions or limitations in network services. We appreciate your understanding.
Firewall Cluster Maintenance
Maintenance – Resolved after 1h 30m
Updated:On 19 February 2026, between 06:30 and approximately 08:00, various maintenance work will be carried out on HM’s central firewall cluster. Despite multiple redundancies, brief connection interruptions may occur. We are working to keep the outages to an absolute minimum.
Software upgrade on switches
Maintenance – Resolved after 1h 0m
We will be performing a planned software upgrade on several key switches. Maintenance is scheduled from 17:00 to 18:00. During this period, there may be brief interruptions or limitations on the network. Thank you for your understanding.
Software upgrade on switches
Maintenance – Resolved after 1h 0m
We are performing a planned software upgrade on some key switches. Maintenance is scheduled from 17:00 to 18:00. During this period, there may be brief interruptions or limitations in the network. Thank you for your understanding.
FormCycle forms cannot be submitted
Disrupted – Resolved after 2h 24m
Updated:There is currently a disruption affecting the submission of forms via FormCycle. Affected forms cannot be submitted successfully at the moment. Any data already entered cannot be transmitted.
We will inform you immediately as soon as the issue has been resolved.
Update: The issue has been resolved. The problem was the unavailability of the associated mail server.
Problems logging in to FormCycle
Disrupted – Resolved after 15h 0m
Updated:Update: We have corrected the faulty setting. Login should be working again.
Original message: Due to an unclear configuration error, there are problems signing in to certain FormCycle forms. We are working on a fix.
Malfunction: Matoma
Disrupted – Resolved after 1h 8m
Updated:Update: The issue has been resolved. Matoma is working again as intended.
Due to an expired certificate, there is currently a disruption in the Matoma bulk email tool. Links in mailings/newsletters cannot be opened, and images in mailings and in the tool itself are not displayed.We have already contacted the provider and hope to be able to resolve the issue soon.Update CMS
Maintenance – Resolved after 2h 0m
The monthly CMS update will take place on Wednesday, 11 February 2026, from 07:00 to 09:00. The CMS will be unavailable during this period. From 09:00, you can log in again as usual and make changes to the HM websites.
Solved: Display issues with umlauts
Disrupted – Resolved after 42d 16h 47m
Updated:RESOLVED 20 March 2026: The issue was fixed with the Outlook updates from March 10, 2026. Update Outlook to one of the versions listed below. If you have a device managed by HM IT, this update will be installed automatically.
- Version 2601 19628.20252
- Version 2602 19725.20164
- Version 2603 19822.20032
UPDATE 15 February 2026: If you are affected by this issue, Microsoft recommends the following steps as a temporary workaround.
- In Outlook, go to File > Options > Advanced.
- Under International options, disable the option “Automatically select encoding for outgoing messages.”
ORIGINAL NOTICE Currently, some users may experience that umlauts (ä, ö, ü, ß) are not displayed correctly in Outlook emails and instead appear as question marks (?). This can occur in both sent and received emails.
Microsoft is aware of the issue and is working on it. https://support.microsoft.com/en-au/topic/classic-outlook-replaces-accented-and-extended-characters-with-question-marks-c1fdb067-38ca-464a-bcb1-bd657a85e1d3
Disruption in the chat service
Disrupted – Resolved after 20h 5m
Updated:There is currently a disruption in the Element/Matrix chat service. Work is underway to resolve the problem.
UPDATE: Resolved
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Restrictions on video access
Disrupted – Resolved after 1d 11h 30m
Updated:Update Jan 31, 2026: The issue has been fixed
Original message Jan 30, 2026: Unfortunately, there are restrictions on video access
Opencast streaming server
Disrupted – Resolved after 3h 45m
Updated:Update 19:00: The issue has been resolved. We will continue to monitor the service.
Original report 15:23: Limited availability: Since January 29, 2026 at 09:00, streaming has been experiencing intermittent issues. We are already working on a fix. Thank you for your patience.
The issue with the First Spirit CMS has been resolved.
Disrupted – Resolved after 1h 36m
Dear colleagues,
You can log in to FirstSpirit again!
Background: The FirstSpirit provider Crownpeak had reported a general disruption affecting logins to the CMS cloud. Logging in was not possible.
You can also find the latest information directly from the provider: https://firstspiritstatus.crownpeak.com/
The “Baukasten” was not affected by this disruption.
Opencast streaming server
Disrupted – Resolved after 1d 1h 26m
Update 10:00: The incident has been resolved.
Update 18:45: The error was identified in a database and fixed. A reindexing of the videos is currently underway. This process will likely run through the night.
Original notice 13:00: Limited availability: Since 09:00 on January 22, 2026, there have been occasional disruptions with streaming. We are already working on a solution. Thank you for your patience.
Disruption in the IDM connection
Disrupted – Resolved after 10h 30m
Due to a misconfiguration, there were issues with internal requests to the IDM between January 15, 2026 at approximately 20:30 and January 16, 2026 at approximately 07:00.
As a result, processing of certain user changes was delayed.
Normal user authentication via Shibboleth/SSO was not affected.
DNS outage at the LRZ
Down – Resolved after 20m
Outage: The entire recursive DNS service at LRZ was down on January 14, 2026, from 09:10 to 09:30.
Problems logging in to eduroam
Disrupted – Resolved after 7h 0m
Update: The issue has been resolved.
Currently, logging in to eduroam is disrupted. Existing connections are not affected.
We are currently working to identify and fix the issue.
Digital student ID cards cannot be accessed due to a Primuss issue. werden
Disrupted – Resolved after 33m
Update 09:40: The issue has been resolved and a fix has been implemented. We are monitoring the database’s behavior and will take further measures if needed.
Original message: As a direct consequence, there may also be problems with Salto permissions linked to the digital ID.
2025
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Missing website images will be synchronized tonight - performance of the CMS ist wieder normal
Disrupted – Resolved after 1d 8h 10m
Last night, the Mediapool deployment was aborted before all images were synchronized with the web server. As a result, some images are currently missing from your websites. The issue has since been identified, and the missing images should be live again after the regular nightly Full Deployment in the morning, provided the issue does not recur. The overall performance of the CMS is back to normal, and all projects can be edited without any problems.
As of 4 p.m., the Matomo web analytics tool is no longer accessible.
Maintenance – Resolved after 5h 1m
The Matomo server is being migrated and will be shut down at 4 p.m. After two to four hours, Matomo should be up and running again.
Collab is having trouble starting.
Down – Resolved after 31m
Outage: Confluence has been unavailable since 9:10 AM on December 2, 2025.
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Update - Telephony quality issues
Disrupted – Resolved after 70d 18h 58m
Updated:Resolution of the telephony quality issues that have existed since November 18, 2025, 3:40 p.m.
Thanks to our targeted optimization measures in collaboration with an external service provider, we were able to improve all systems associated with telephony so that you once again have access to a high-quality telephone connection.
If further disruptions occur, these are often not attributable to the telephone system itself. Rather, they frequently arise from individual usage scenarios, such as connection issues with Wi-Fi in the home office or problems with volume control, e.g., on the monitor. We therefore recommend checking your local environment.
If you still need support, please create a ticket in the Service Desk and describe the details of your environment: place of work (office or home office), device used (phone/PC), exact time of the incident, and whether it was an internal or external call.
Thank you for your patience and understanding.