Telefonie UCware
Disrupted
Telephony at Munich University of Applied Sciences is implemented as an integrated communications solution, providing voice services via traditional desk phones, a Unified Communications Client (UCC), and the UCware smartphone app.
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Have you encountered a problem while using this service? Please notify us via our help desk.
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Do you want to open the detail page for issue ""?Resolved issues
Maintenance work Telephone
Maintenance – Resolved after 40m
Because of maintenance work, telephone calls are currently not possible.
Table phones, UCC clients and the UCware smartphone app are affected.
The work is expected to last until 18:30.
Update - Quality problems
Disrupted – Resolved after 70d 18h 58m
Fixing the quality problems in telephony that have existed since 18.11.2025, 15:40.
Through our targeted optimization measures in cooperation with an external service provider, we have been able to improve all systems connected to telephony in such a way that a high-quality telephone connection is now available to you again.
If further incidents occur, these are often not due to the telephone system itself. Rather, they often arise through individual usage scenarios, such as connection problems in WLAN in the home office or problems with volume control e.g. on the monitor. We therefore recommend checking the respective environment variables.
Should However, you need support, please create a ticket in the Service Desk and describe the details of your environment: office or home office, device used (telephone/PC), exact time of the incident and whether it is an internal or external telephone.
We thank you for your patience and understanding.
Note: There is still one unresolved incident affecting this service (see above).