Telefonie UCware
Operational
Telephony at Munich University of Applied Sciences is implemented as an integrated communications solution and provides voice services via traditional desk phones, a Unified Communications client (UCC), and the UCware smartphone app.
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Everything’s Fine!
There are currently no issues or notifications. This service is operating normally.
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Have you encountered a problem while using this service? Please notify us via our help desk.
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Do you want to open the detail page for issue ""?Resolved issues
Telephony - restriction due to maintenance work
Maintenance – Resolved after 1h 45m
Due to maintenance work, there may be restrictions on phone service.
Telephony: Limitation on call queues
Disrupted – Resolved after 2d 22h 44m
Currently, incoming external calls in call queues may be displayed incorrectly.
The caller’s number is shown with an additional leading zero.
Example: the number 00172 1234 5678 is incorrectly displayed as 000172 1234 5678.
We are working on a solution and will inform you as soon as there are updates.
Telephony - restriction due to maintenance work
Maintenance – Resolved after 1h 45m
Due to maintenance work, there may be restrictions affecting telephone service.
Please switch to mobile phones wherever possible during this time.
Telephony maintenance work
Maintenance – Resolved after 40m
Due to maintenance, phone calls are currently unavailable.
This affects desk phones, UCC clients, and the UCware smartphone app.
The work is expected to continue until approximately 6:30 PM.
Update - Telephony quality issues
Disrupted – Resolved after 70d 18h 58m
Resolution of the telephony quality issues that have existed since November 18, 2025, 3:40 p.m.
Thanks to our targeted optimization measures in collaboration with an external service provider, we were able to improve all systems associated with telephony so that you once again have access to a high-quality telephone connection.
If further disruptions occur, these are often not attributable to the telephone system itself. Rather, they frequently arise from individual usage scenarios, such as connection issues with Wi-Fi in the home office or problems with volume control, e.g., on the monitor. We therefore recommend checking your local environment.
If you still need support, please create a ticket in the Service Desk and describe the details of your environment: place of work (office or home office), device used (phone/PC), exact time of the incident, and whether it was an internal or external call.
Thank you for your patience and understanding.