Filter Issues

Currently, it can happen to individual users: in the event that umlaute (ä, ö, ü, ß) are not displayed correctly in Outlook emails and instead appear as question mark (?). This can occur in both sent and received emails.

The problem is known to Microsoft and is edited.

There is currently a incident in the chat service element/Matrix. The problem is being tackled.

UPDATE: Fixed

Update 31.1.2026: Fixed the bug

original notification 30.01.2026: Unfortunately, there are sometimes limitations when accessing video.

Update 19:00: The fault is fixed. We continue to observe the behavior of the service

original notification 15:23: Limited availability: Streaming has caused occasional impairment since 29.01.2026, 09:00. We are already working on a solution. Thank you for your patience.

Ladies and gentlemen,

Login to First Spirit is possible again!

Background: The FirstSpirit provider Crownpeak had reported us a general incident when logging into the CMS cloud. A login was not possible.

The latest information is available directly from the provider: https://firstspiritstatus.crownpeak.com/

The “construction kit” was not affected by this incident.

original notification 15:23: Limited availability: Streaming has caused occasional impairment since 29.01.2026, 09:00. We are already working on a solution. Thank you for your patience.

Due to a misconfiguration, there was approx. 20:30 and 16.01.2026 approx. 07:00 on internal enquiries to the IDM.

Due to this, individual user changes were processed delayed.

Normal user authentication via Shibboleth/SSO was not affected by this.

Failure: entire recursive DNS service at LRZ has failed on 14.01.26 from 09:10-09:30.

The monthly CMS update takes place on Wednesday, 14.01.2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00 you can log in again as usual and make changes to the HM websites.

Update: Fixed the bug.

Currently the registration is disturbed to eduroam. Existing connections are not affected by this.

We are currently working to identify and fix the error.

Update 09:40: Fixed the bug and a solution was implemented. We observe the behaviour of the database and will implement further measures if necessary.

original notification: In direct consequence, there can also be problems with Salto privileges linked to the digital identity card.

Security-relevant updates were played.

Last night, the Mediapool deployment was stopped before all the images were synchronized with the web server. Therefore, there are currently some pictures on your website. The mistake has now been found and the missing images should be live again regularly after the nightly full deployment in the morning. Always provided that the error does not occur again. The overall performance of the CMS is fine again, all projects can be edited easily.

The Matomo server moves around and gets shut down at 4:00. After two to four hours, Matomo should run again.

Failure: Confluence has not been reachable since 02.12.2025, 09:10.

Fixing the quality problems in telephony that have existed since 18.11.2025, 15:40.

Through our targeted optimization measures in cooperation with an external service provider, we have been able to improve all systems connected to telephony in such a way that a high-quality telephone connection is now available to you again.

If further incidents occur, these are often not due to the telephone system itself. Rather, they often arise through individual usage scenarios, such as connection problems in WLAN in the home office or problems with volume control e.g. on the monitor. We therefore recommend checking the respective environment variables.

Should However, you need support, please create a ticket in the Service Desk and describe the details of your environment: office or home office, device used (telephone/PC), exact time of the incident and whether it is an internal or external telephone.

We thank you for your patience and understanding.